I had to reinstall one license and Microsoft gave me the personal Hotmail account of the previous admin. Unfortunately nobody knows in the company which accounts were used for the Office activations. I spend weeks on forums and with Microsoft support just to learn that if I don't have access to the Microsoft account which was used for the 1st activation, I will not be able to reinstall the Office license. This new key stays forever in the Microsoft account which was used for the 1st activation. The problem is when an Office Home and Business 2013 license in activated, a new activation key is generated and saved in a Microsoft account. ![]() ![]() ![]() I have the package with the product keys. I have to clean-up a mess from the previous sysadmins and I'm stuck with the Office Home and Business 2013 licenses.
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